Coach, consultant & therapist
I help entrepreneurs to Manage Stress, Eliminate Self-Defeating Behaviours & Build Resilience So They Can Take Committed Action In Business & Life.
If you're feeling stuck & want to quickly change that, book a 15 min call with me today via the button below.
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This page will outline some of the key GDPR principles and terms and present how they apply to your use of Mark Austin / Bloke Therapy. Please review this carefully and share it with your privacy team with the legal documents listed below.
Disclaimer: This guide is not and should not be considered legal advice. Please consult a legal professional for details on how the GDPR may impact your business, and what you need for compliance.
General Data Protection Regulation (“GDPR”)
The GDPR is a unified regulation that supersedes and universalises previous privacy laws in Europe, offering citizens and residents of the European Union (EU) greater transparency and controls over how their personal data is used by others. The GDPR requires the compliance of businesses which transact in Europe, or which facilitate transaction in Europe.
Controllers and Processors
There are two key roles defined in the GDPR with respect to personal data: Controller and Processor. The Controller is the business -- you. As a customer of Mark Austin, you operate as the Controller when using our products and services. You have the responsibility for ensuring that the personal data you are collecting is being processed in a lawful manner pursuant to the GDPR and that you are using processors, such asMark Austin, that are committed to handling the data in a compliant manner.
Mark Austin / Bloke Therapy is considered a Processor. We act on the instructions of the Controller, you. Like Controllers, Processors have an obligation to explain what they do with personal data. However, as a Processor, we rely on you, the Controller of the data and our customer, to ensure that there is a lawful basis for processing.
Processors may, in the performance of their service, use other third-parties in the processing of personal data. These entities are known as sub-processors.
Processing of Personal Data
In order to process personal data, you need a lawful basis for processing. There are several methods to establish a lawful basis for GDPR compliance, but the most likely mechanisms you will rely on when communicating with your customers and leads is one of the following:
1. Consent – Much of the GDPR revolves around the concept that your leads and customers have consented to you collecting their personal data, to you using (e.g. processing) their data, or to receiving communications. According to the ICO, the following criteria must be met to show valid consent:11.
A. Consent must be freely given. This means giving people genuine, ongoing choice and control over how you use their data.
B. Consent should be obvious and require positive action to opt in. Consent requests must be prominent, unbundled from other terms and conditions, concise, user-friendly, and easy to understand.
C. Consent must specifically cover the data Controller’s name, the purposes of the processing, and the types of processing activity.
D. Explicit consent must be expressly confirmed in words, rather than by any other positive action.
E. There is no set time limit for consent. How long it lasts will depend on the context. You should review and refresh consent as appropriate.
In short, under the GDPR (and it's a good idea in general), consent must be obtained by a “clear affirmative act”. In contrast to ‘clear affirmative acts’ pre-checked boxes or implicit consent are inadequate to establish consent.
If you are relying on consent as the lawful basis for processing data, the GDPR requires recorded evidence that consent has been given. You thus need in your business the ability to record proper consent for each customer and lead. When you enable the GDPR functionality in Mark Austin / Bloke Therapy, you have the ability to obtain your lead's consent at the point of opt-in, and that consent will be registered as a tag associated with that lead.
Note: Mark Austin cannot control what you do with leads in an automated, API environment. You will need to ensure that, when Mark Austin is acting as a sub-processor, that you use your main processor's to ensure you are compliant with the GDPR. (If your main processor is not GDPR compliant, that could be difficult.)
2. Contract – In addition to consent, another lawful basis for processing data is if the processing of personal data is necessary for the performance of a contract. Password reset and billing notifications would likely fall under this lawful basis. In other words, if its a customer who transacts with you, there are certain processing tasks that must be undertaken for your to provide the service. Likewise, to keeps its commitments under its EULA and provide service to you, Mark Austin has to perform certain processing.
How Mark Austin Uses Personal Data
Mark Austin / Bloke Therapy is committed to full transparency in the handling and processing of your customers’ personal data that you control.
Mark Austin / Bloke Therapy tracks the following activities: transactions, emails, memberships, associated lists, and associated sequences.
Data is stored or deleted at the Controllers' request. When a Controller ceases to be an active Mark Austin customer, their accumulated data is retired and after an arbitrary period of time, the data is deleted.
Data Subject Rights
Under the GDPR, EU data subjects are certain rights regarding their data.
The Right to Data Portability and the Right to Access:
The Right to be Forgotten and The Right to Restriction of Processing
Unless otherwise required by law, in the event that Mark Austin receives any type of request from a data subject, we will engage the respective customer within seven days to respond to the data subject request.
I'm Mark Austin a therapist & coach originally from London but now living in the Canary Islands.
Having run my own businesses for over 20 years, I can understand and relate to the challenges you are experiencing because I've been there too.
Since the begin of my business career, I've had to battle with my own mind to achieve the success I desired.
Dealing with procrastination, stress and anxiety have all been part of the journey.
We all tend to think that we alone are the ones struggling but it's not true.
This first became clear to me over a decade ago when my business at the time had 100's of resellers.
Despite their best intentions, they struggled to take the actions needed to be successful.
It was then I decided to embark on the professional training that would allow me to be able to help people change that.
The fact you are here reading this tells me something about you.
It tells me you desperately want to break free of the patterns that have been holding you back.
It tells me you want to feel, do and be better and I commend you for that.
The clarity, confidence, power and peace of mind you seek are within reach.
Together we can quickly close the gap that separates you from them so you can create the business & life you intended.
An Evidence-Based & Scientific Approach
The solutions I offer my clients are based on empirical evidence and proven to produce results.
My commitment to continued professional development through the associations of which I am a member below, ensure that I have access to the cutting edge practices in cognitive and behavioural science.